The Importance of the Reservation Department in the Hotel

In the eyes of many people, the hotel’s room reservation department is an unimportant department. The work is nothing more than answering the phone and entering reservation information in the system. Therefore, some hotel reservation departments merge with the business center; some hotel reservation departments merge with the front desk Merger; some hotel reservation departments merge with the switchboard, especially as some hotel groups have implemented a unified reservation center management mode for group reservation centers, many hotels that do not pay much attention to the management of the reservation department are more contemptuous of the reservation department, and where does the reservation department go? After a hot topic, let me talk about my point of view and dissect the “reservation department” of high-star hotels.

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